Important Information for a Successful Reroute:

1. Items must be placed in a specified location by 8 am on the day of pickup.
2. The credit card on file will be charged $10 if materials are not set out.
3. There will be no set time for pickup, but it is guaranteed to be picked up that day.
4. Size allowances for each pickup are determined under each service.
5. The credit card on file will be charged $5 for each additional bag or box that was not registered during booking.
6. When recycling bottles, customers must have a Sarcan Drop & Go account. Customers must provide Reroute with the phone number or email address associated with their Sarcan account.
7. Bottle recycling refunds will be sent to the customer through their Drop & Go account.
8. Caps must be removed from all bottles or Sarcan will keep your refund for those items. Save your caps in a separate bag and we will take them in for you!
9. Customers can reschedule or cancel appointments within 24 hours before pickup (up to 8 am on the day before pickup).
10. All purchases are non-refundable.